Shipping Policy

SHIPPING POLICY

All garments are made-to-order and dispatched once production is complete. Delivery timelines provided at checkout are estimates and may vary depending on your location and selected shipping method.

DISPATCH

You will receive a confirmation email once your order has been shipped, including tracking information where applicable.

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INTERNATIONAL SHIPPING

We offer international shipping on all orders. Please note that international shipments may be subject to customs duties, taxes, and import fees. These charges are determined by your local customs authority and are the responsibility of the client.

DELAYS

Once your order has been dispatched, delivery is managed by the courier. While we will assist where possible, we are not responsible for delays caused by shipping providers, customs clearance, or unforeseen circumstances.

LOST OR DAMAGED PARCEL

If your order arrives damaged, please contact us within 48 hours of delivery, including clear images of the issue. In the event of a lost parcel, we will liaise with the courier to assist in resolving the matter.

INCORRECT SHIPPING DETAILS

Please ensure all shipping information is correct at the time of purchase.

If you need to request a change, please contact us within 24 hours of placing your order. Changes cannot be guaranteed once processing has begun.

DISPATCH & DELIVERY

Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking details.

We work with trusted courier services to ensure a reliable and efficient delivery experience. Where necessary, an alternative courier may be used to maintain timely delivery.

INTERNATIONAL SHIPPINGS

For orders outside of the UK:

Your order may be subject to customs duties, import taxes, or additional delivery charges upon arrival in your destination country.

These charges are not included in your order total and are determined by your local customs authority.

All import-related fees are the responsibility of the client and will vary depending on the destination and declared value of the item.

FURTHER ASSITANCE

If you require any further information regarding your order, delivery, or production timelines, please contact us at hello@fumilayo.co.uk and we will be happy to assist.