The Bespoke Experience
At Fumilayo, each garment is thoughtfully designed and handcrafted within our atelier, guided by a commitment to precision, craftsmanship, and refined design.
Our bespoke services offer a considered and personal approach, where each piece is developed in close collaboration with the client.
We accept a limited number of bespoke commissions each season to ensure every garment receives the highest level of attention and care. Each enquiry is reviewed to ensure alignment in vision, timeline, and scope before proceeding to consultation.
FAQs
ORDERS & PRODUCTION
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All garments are produced after an order is placed. They are not held in stock and are created in line with the design, fabric and finish shown on the product page.
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Each piece is made-to-order, and production timelines vary depending on the design.
Estimated lead times will be provided on the product page or upon enquiry.
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Full payment is taken at checkout to secure your order and begin production.
For bespoke commissions, our process differs. Please refer to The Bespoke Process for further details on consultation and payment structure.
CHANGES & RETURNS
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If you need to request a change please contact us within 24 hours of placing your order.
While we will do our best to accommodate adjustments, changes cannot be guaranteed. Once production has begun, no further changes can be made.
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Due to the made-to-order nature of our garments, we are unable to accept returns or exchanges.
If you require alterations to your garment, you may submit a request via our Alteration Form.
SIZING & ALTERATIONS
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Please refer to our size guide before placing your order.
If you are unsure, we recommend contacting us prior to purchase, as items are made-to-order and cannot be exchanged.
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An alterations service is available upon request. Each adjustment is assessed individually and priced according to the level of work required.
If your garment arrives with a fault, this will be resolved at no additional cost.
Alteration requests must be submitted within 7 days of receiving your order. Requests can be made via our Alteration Form.
BESPOKE SERVICES
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Made-to-order pieces are produced based on existing designs and standard sizing.
Bespoke garments are fully custom and begin with a consultation process.
Please refer to The Bespoke Process for further details.
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Our bespoke process begins with an initial consultation, followed by design development and fittings tailored to your garment.
Each stage is guided and adapted to the design to ensure a refined and considered final piece.
Full details can be found within The Bespoke Process.
APPOINTMENTS & CONTACT
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Yes, we offer international shipping.
Shipping costs and delivery timeframes will be calculated at checkout.
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Orders are dispatched within 1-2 days of product completion. You will receive a confirmation once your garment has been shipped.
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Delivery times vary depending on your location and the shipping method selected at checkout.
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Yes, tracking information will be provided once your order has been dispatched.
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International orders may be subject to customs duties and taxes. These charges are the responsibility of the client and are not included in the purchase price.
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Once your order has been dispatched, it is in the care of the courier.
We will always assist where possible and keep you informed, though delivery timeframes are managed by the shipping provider. -
If your order arrives damaged, please contact us within 48 hours of delivery with supporting images.
In the event of a lost parcel, we will work with the courier to resolve the issue.
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We operate primarily online.
In-person fittings are available for bespoke clients where required and are arranged by appointment only.
SHIPPING
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If you require further assistance, please contact us here.